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Support

Need help or have a question? Send us a message and we will get back to you as soon as possible.

Common questions

Common support and account questions. See the complete FAQ for all questions and answers.

Do I have to pay right away?
No. You can use Teach & Grow for free to set up your academy and prepare everything. You need a paid subscription to publish. Billing starts on activation, regardless of your course sales.
Do I need technical skills?
No. You create courses and content without coding. We can help if you need support.
What if a feature I need is missing?
Let us know. Teach & Grow is developed in close collaboration with its creators, and many features exist because someone asked for them. Tell us what is missing and how you work. We will discuss it with you and tell you honestly whether and when we can implement it.
How quickly can I get help?
Live chat is usually fastest; we typically reply within a few minutes. Email support@onlinekurshosting.de for a response usually within one to two business days. If something blocks your operations, include “URGENT” so we can prioritize it.
How do I cancel a subscription (Digistore24)?
If you purchased through Digistore24, cancel directly through Digistore24. You can manage and end your subscription there.

Contact

Live chat (recommended)

Live chat is usually the fastest way to reach us. We typically reply within a few minutes.

Or email: support@onlinekurshosting.de
Typical response time: one to two business days

Teach & Grow still uses our original support email address.

To help us assist you quickly, describe what you expected and what happened instead.

Urgent?

If something blocks your operations, contact us through or email with “URGENT” in the subject. We prioritize these requests where possible.

Already started?

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